PRIVACY POLICY:
INTRODUCTION:
When you use Mersool, you confide in us with your data. We are committed to honor that trust. This begins with helping you comprehend our security policies.
This policy defines the manner in which Mersool will collect, hold and protect the information about the website and/or mobile app to test the data we gather, use and share.
Data Collection and Use
This Policy applies to users of Mersool services anywhere in the world, including users of Mersool applications, websites, or other services.
This Policy depicts how Mersool and its partners gather and utilize individual data to provide our services.
This Policy explicitly applies to:
Providers: users who offer services independently or through a company to deliver the services.
Users: users who request for any services.
This policy likewise applies to the individuals who furnish data to Mersool regarding an application to utilize our services, or whose data Mersool generally acquires regarding its services.
The practices portrayed in this policy are liable to appropriate laws in the spots in which we work. This implies we just take part in the practices portrayed in this policy in a specific country or area whenever allowed under the laws of those spots. If you don't mind getting in touch with us in the event that you have inquiries on our practices in your nation or area can help.
Data Controller:
The information we collect
Mersool collects:
Data that you give to Mersool, for example, when you make your Mersool account.
Data made when you utilize our services, for example, area, utilization and gadget data.
Information from other sources, such as Mersool partners and third parties that use Mersool APIs.
The accompanying data is gathered by or for Mersool:
INFORMATION YOU PROVIDE:
This may include:
Service Provider’s Profile :
The information we collect on the perspective of identifying are listed below:
Name
Gender
Date of Birth
Mobile Number
Location/Demographic information
Device information
Government Recognizable IDs
Driving License Numbers(vehicle details and protection data)
Photograph
Collection of this information by us is used only for background verification to assure the quality of services.
User Profile
We collect the data when users create the uber accounts with the app. This includes the following
Name
Gender
Date of Birth
Mobile Number
Address
Profile Picture
Banking information
Data collection mainly includes gender and date of birth details. (When required for certain services or programs such as some features enabled to confirm the age and allow them to use the app. The inclusion of gender permits the users such that women can provide or receive the services to/from the women. This enables the services to be perfectly fit one for both genders.
We may use the photo only to verify the identity clearly with the latest technologies. For more information, refer to the section in the title “How We Use Personal Data”.
INFORMATION CREATED WHEN YOU USE OUR SERVICES:
This may include:
Location information
Depending upon the Mersool services you use and your application settings or gadget consents, we may gather your appropriate location data as decided through information, for example, GPS, IP address and Wi-Fi.
Providers and Users can utilize the Mersool application without permitting Mersool to gather their location information. Be that as it may, this may influence the usefulness accessible on your Mersool application. For instance, on the off chance that you don't permit Mersool to gather your area data, you should enter your “get address” data physically. What's more, area data will be gathered from the provider and connected to your record, regardless of whether you have not permitted Mersool to gather your area data or not.
Service information
We gather service information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties, date and time the service was given, money charged. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual.
Usage information
We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services. Sometimes, we gather this data through treats, pixel labels and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement.
Communications data
We empower our users to speak with one another and Mersool by means of the Mersool applications, sites and other services. For instance, we empower providers and Handy users, who are beneficiaries, to call one another (in a few nations, without uncovering their phone numbers to one another). To give this administration, Mersool gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges. Mersool may likewise utilize this data for customer support services (counting to determine questions between users), for wellbeing and security purposes, to enhance our items and services, and for investigation.
INFORMATION FROM OTHER SOURCES:
This may include:
User feedback, such as ratings or compliments.
Provider feedback, such as ratings or compliments.
User furnishing your data regarding referral programs.
Users asking for services for you or for your benefit.
Users or others giving data in association claims or debate.
Mersool employees through which you make or access your Mersool account, for example, installment suppliers, internet based life services, or applications or sites who utilize Mersool APIs or whose APIs Mersool utilizes, (for example, when you arrange a stumble on Google Maps).
Money related services suppliers (on the off chance that you are a provider).
Accomplice transport organizations (in the event that you are a provider who utilizes our services through a record related with such an organization).
The proprietor of a Mersool for Business or Mersool provider profile that you use.
Publicly available sources.
Marketing service providers.
Mersool may consolidate the data gathered from these sources with other data in its ownership.
How We Use Personal Data
Mersool uses the personal data to transform the services into easily accessible. Also data collection enables us to offer reliable/convenient transportation, delivery and other services. We use the data to
Ensure the safety/security of users & services
Continuous support
Research and development
Enable in-app communication
Send communications to users in marketing and non-marketing aspects
Connect with legal proceedings
Mersool doesn’t sell or share the user's personal data with third parties without getting consent from the user side. We use personal details to improve the service offering in the following aspects.
Create/ update accounts
Enable transportation & delivery services
In-app payments
Track & share progress of services
Personalize the user experience
Facilitate the service with insurance, invoice and financing solutions
Safety & Security
In order to maintain the security and integrity of services, We use your personal data. This includes
User’s identity verification and the eligibility confirmation to use the services without any interruptions
Accurate detection of the unsafe driving behavior
With the use of location, user details, fraudulent accounts detection and prevention of accessing the services by the unauthorized people
Using ratings/ reportings from user data, the feedback to encourage the service comply with standards set by the community .
Consistent Support
Mersool uses this personal information to address and investigate the user's concerns and provide the responses in the right time.
Research/Development
The collection of date of birth, gender and related personal information by Mersool used to improve the user experience. This information also helps us to offer the services in the convenient and easy-to-use manner.
Enable In-App Communication
Message or call of the service providers in order to get the services directly at doorstep. Fulfilling the user obligations confined with our Terms of Use with us.
Marketing/non-marketing campaigns
Collecting personal data is a helpful one for immediate market needs. This includes the sending messages to the users regarding
Services
New features update
Promotions
The communication in the form of email, SMS, social-media ads is enabled only after getting the consent from the user side. Choice/transparency is getting from the user side to enable marketing efforts to be efficient.
Also, Mersool uses the data to send alerts regarding non-marketing aspects:
Changes in Terms of Use and
Privacy policies
Legal Proceedings/Essentials
Mersool uses the personal data to address any claims and the disputes related to our services. To meet the requirements fall under laws, regulations and the operating licenses or agreements related to cover legal aspects.
Cookies and third-party technologies
Mersool and its accomplices use cookies and other identification technologies on our applications, sites, messages and online promotions for purposes portrayed in this approach.
Cookies are little content documents that are put away on your program or gadget by sites, applications, online media and commercials. Mersool utilizes treats and comparable advancements for purposes, for example,
Validating Customers
Recollecting customer inclinations and settings
Deciding the prevalence of substance
Conveying and estimating the viability of publicizing efforts
Investigating webpage traffic and inclines, and by and large understanding the online conduct and premiums of individuals who associate with our administrations. We may likewise enable others to give group of onlookers estimation and examination administrations for us, to serve promotions for our benefit over the Internet, and to track and give an account of the execution of those ads.
These substances may utilize treats, web reference points, SDKs and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations. It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances.
Choice and Transparency
Mersool gives the way to you to see and control the data that Mersool gathers, including through:
In-app privacy settings
Device permissions
In-app ratings pages
Marketing opt-outs
You can likewise ask Mersool to give you clarification, duplicates or revision of your information.
PRIVACY SETTINGS:
The Privacy Settings menu in the Mersool Provider application enables clients to set or refresh their area and contacts sharing inclinations, and their inclinations for getting portable notices from Mersool. Data on these settings, how to set or change these settings, and the impact of killing these settings are depicted underneath.
Location information
Mersool utilizes users gadget area administrations to make it simpler to get a sheltered, dependable Handy service at whatever point you require one. Area information enhances our administrations, including pick-ups, route and client bolster.
You can empower/incapacitate or change Mersool accumulation of user area data whenever through the Privacy Settings menu in the Mersool application, or by means of the settings on your cell phone. On the off chance that you cripple the gadget area benefits on your gadget, your utilization of the Mersool application will be influenced. For instance, you should enter your get or drop-off areas physically. What's more, area data will be gathered from the provider amid your outing and connected to your record, regardless of whether you have not empowered Mersool to gather your area data.
Notifications: Account and handy service updates
Mersool gives clients arranged status warnings and updates identified with your record. These warnings are an important piece of utilizing the Mersool application and can't be handicapped. In any case, you can pick the strategy by which you get these notices through the Privacy Settings menu in the Mersool application.
Notifications: Discounts and news
You can enable Mersool to send you push warnings about limits and news from Mersool. You can enable/impair these notices whenever through the Privacy Settings menu in the Mersool application.
DEVICE PERMISSIONS
Most portable stages (iOS, Android, and so on.) have characterized specific kinds of gadget information that applications can't access without your assent. These stages have diverse authorization frameworks for acquiring your assent.
The iOS stage will caution you the first run through the Mersool application needs authorization to get to particular sorts of information and will give you a chance to assent (or not assent) to that. Android gadgets will advise you of the authorizations that the Mersool application looks for before you first utilize the application, and your utilization of the application establishes your assent.
Updates to this policy:
We may sometimes refresh this arrangement.
We may sometimes refresh this arrangement. On the off chance that we roll out huge improvements, we will inform you of the progressions through the Mersool applications or through others implies, for example, email. To the degree allowed under pertinent law, by utilizing our administrations after such notice, you agree to our updates to this strategy.
We urge you to occasionally survey this strategy for the most recent data on our protection rehearsals. We will likewise make earlier forms of our protection strategies accessible for survey.